320: When Should Sales vs Customer Success Own a Renewal with Sam Yang
On this episode of the Predictable Revenue Podcast, we unpacked a riveting conversation from our show. This time, we enjoyed hosting Sam Yang, President of Field Operations at People.ai.
Our discussion centered on the complex relationship between Customer Success and Sales, specifically, who should own the deal and when. If you’re an Account Executive, a revenue leader, or involved in renewals and upsells, this post will offer valuable insights.
Highlights include: The Structure of a Sales Team (1:11), Renewal is Down! How to Handle that Scenario? (9:04), An Ounce of Prevention is Worth a Pound of the Cure (16:39), Where in the Process Should You Look at Upsell Opportunities? (20:00), and more.
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