if your team keeps failing to meet your expectations, have you clearly outlined how you define success? when you don’t communicate what you want, don’t be surprised when you don’t get it. members of the predictable revenue round table chime in on how to manage disappointment with your team below. thanks to everyone who contributed!
Check and check again, someone said to me, “1 mans logic can be another mans nightmare”. Works for me when I re assess what I am tasking other with.
Look inwardly and ensure you have CLEAR expectations.
David J. Bradley
Genuinely take the blame and explain what went wrong and how it would have been “right” or better. But, if you’re the leader, you taking the blame isn’t something to “take one for the team”, it’s true to a certain extent.
Be honest, set the example for accountability, and be more clear in expectations and progress tracking in the future.
Work more as a facilitator.
Defining key objectives and delegate tasks might help changing that situation
Clearly defined expectations will lead to the results you’re looking for.
Ask what you could have done better to help them succeed.
Lead with accountability as well as expect it.
No blame game. Revisit your expectations–>strategies–>tactics. The defeat shows the real character, use it to recognise the correct roles/strengths of team members. Have the bubbly ready as there is always the 2nd half to play for.
Stay calm at all cost.
Mistakes are going to happen. Deadlines are going to be missed. The key is to always be learning. Meet regularly to talk about improvements – continuous refinement will only lead to better business. In this story, the worst part is the expectation of perfection. Ain’t gonna happen! Accept that but learn.
Keep effective communication a high value and model it by being approachable.
Pedro Ivo Martins Brandão
I usually try to show my team what result the company needs and ask then for help thinking about good ways to get there. I do care about the ways, but if they feel like they are part of the solution, it’s easier to get things done.
So much like flying a plane or driving a car. Don’t over correct. I’ve always felt that if there was an error in communication, I own that. I am always very critical of myself of “did they understand me”. No easy answer, but the balance between quality and timelines and setting your team up to succeed with both is simply not an easy one to him. Feedback loop is key. So if they aren’t going to hit it, have them readjust expectations immediately so you can reset priorities if need be.
Change some KPIs and call a “quickwin project” so the team can get back in track, increase their confidence and change the way they see things to try new ways on next projects. Most times we fail, else than communication, the cause can also be the way we look at things. So getting new point of view of it and how it impacts its environment, can help ups perform better next time.
Have personal goal sessions and connect the dots with them. You didn’t do X, why not? Ask them what they want for themselves personally and professionally, and collaborate on a game plan which often includes on the basic expectations you have as a leader. My experience is that employees will do the right thing and it will mean more to them if they can connect attaining a personal goal to a specific action. Make 80 calls today because I said so – sucks. Make 80 calls per day because it’s an integral part of my plan to hitting 150% of goal which helps me buy the house with 3-4 bedrooms because we want a 2nd kid – I’ll do it every time.